FAQ

SHOPPING INFORMATION

Delivery costs vary depending on your location and the products ordered. The exact shipping fee will be displayed at checkout before you confirm your purchase.

Delivery usually takes between 7 to 15 business days, depending on your location and the product. You will receive a tracking link as soon as your order is shipped.

Once your order is confirmed, we process it within 1–3 business days. You will then receive a confirmation email with your tracking information once your package is shipped.

Yes, an invoice will be sent to your email after you complete your purchase.

PAYMENT INFORMATION

Payment is charged immediately when you place your order on Elegivo.com.

A wishlist allows you to save products you like so you can easily find them later and purchase when you’re ready.

Please contact our customer support within 7 days of receiving your order. We will arrange a replacement or refund depending on the situation.

Orders can only be modified or canceled within 24 hours of purchase. After this period, the order may already be in processing or shipping.

Package tracking allows you to follow your order in real time after it has been shipped. You will receive a tracking number via email to check the status of your delivery.